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# Rulebooks should escalate, not loop
- URL: https://news1.aap.quest/rulebooks-should-escalate-not-loop/
- Published: 2026-10-23T07:05:00.000Z
- Updated: 2026-11-02T23:37:01.000Z
- Description: Restart twice, then page a human.
- Author: navid
- Tags: Issue 3, #fake-sample

The most common EDA mistake: a rulebook that restarts a failing service forever.

Add a limit. Two automatic attempts, then open a ticket and page someone.

Automation that hides a recurring failure is worse than no automation.

> Automation should escalate, not loop.